Technical Employment Preparedness of Grade 12 ICT Students Specializing in Computer Systems Servicing
Leo Santiago III Arrabaca
*
Xavier University – Ateneo de Cagayan, Corrales Avenue, Cagayan de Oro, Misamis Oriental, 9000, Philippines.
Maritess Abu Habil
Iponan National High School, Centro Iponan, Camansi Road, Cagayan de Oro, Misamis Oriental, 9000, Philippines.
*Author to whom correspondence should be addressed.
Abstract
This study aimed to examine the job readiness of Grade 12 Information and Communications Technology (ICT) students specializing in Computer Systems Servicing (CSS) under the K to 12 Curriculum. It focused on four core skills: installing and configuring systems, setting up networks, setting up servers, and maintaining or repairing systems and networks. The research, conducted in a public Senior High School in Cagayan de Oro City, Philippines, during School Year 2024–2025, used a descriptive-quantitative design with 50 purposively selected students.
Data were gathered through surveys and performance ratings based on the Technical Education and Skills Development Authority’s National Certificate II standards. Reliability testing yielded a coefficient of 0.703, confirming acceptable consistency. Results indicated that students performed well in hardware installation and network setup, while server setup posed a greater challenge. Self-assessments revealed that most students felt “Prepared” across all skill areas, with mean scores ranging from 2.87 to 3.17. However, gaps were identified in advanced troubleshooting, documentation, and the handling of unexpected issues.
Based on these findings, the study concludes that Grade 12 ICT-CSS students are generally ready for technical employment. Still, additional hands-on practice, peer mentoring, and stronger industry linkages are recommended to further enhance overall preparedness. This research underscores the importance of targeted, competency-based training in senior high school programs to effectively bridge the gap between academic instruction and the demands of the ICT industry.
Keywords: Information and communications technology, computer systems servicing, curriculum