Asian Journal of Education and Social Studies

As the leader in social protection, the Medical Aid for Patients program, a type of assistance under the Assistance to Individuals in Crisis Situation (AICS), consistently implements AICS services to support government efforts in providing aid to individuals and families in need.

This is a stop-gap measure to support the recovery of individuals and families suffering from unexpected life events adversities or crises. This study explores the efficiency of medical assistance received by clients with chronic illness in Cagayan de Oro City using a qualitative case study design. A purposeful method was used to comprise the 15 participants who are active AICS beneficiaries and residents in Cagayan de Oro City. The data were collected using In-depth Interview (IDI), Focus Group Discussion (FGD), and Key Informant Interview (KII).  The Hyper-RESEARCH software was utilized to help the researcher identify codes, categories, and themes. Based on the narratives of the participants, four themes emerged: Necessity, Obtainability of Services, Responsive Services, and Saving Lives. The AICS is not only a big help, but patients with chronic illness describe the service as an extension of their lives. It is, thus, recommended to strengthen the Local Government Units, LGU's partnership and other stakeholders to sustain the efficiency of the implementation of the AICS services. Future research may consider the evaluation of the assistance to individuals in crisis services particularly the impact of Institutionalization Standard Operation or ISO accreditation on the efficiency of service in the Crisis Intervention Section in Cagayan de Oro City. This study takes a qualitative approach as the intent is to comprehend the intricate issues influencing the quality of medical assistance for beneficiaries during crises