Students’ Satisfaction with Islamic Education Management Department Services at the State Islamic University of Sultan Amai Gorontalo, Indonesia
Syilfi *
State Islamic University of Sultan Amai Gorontalo, Indonesia.
Muhammad Obie
State Islamic University of Sultan Amai Gorontalo, Indonesia.
*Author to whom correspondence should be addressed.
Abstract
This study aims to analyze the student satisfaction index for the services of the Department of Islamic Education Management at IAIN Sultan Amai Gorontalo in 2023. Interview methods, participatory observations, and document studies were used to collect data from students who were active in the department. Participants were asked to assess various aspects of the service, including the quality of teaching, facilities, academic support, and participation in extracurricular activities. The collected data is analyzed to evaluate the overall level of student satisfaction. The main findings show that student satisfaction with the services of the Islamic Education Management Department is relatively high. Students give positive ratings of teaching quality, availability of facilities, academic support, and opportunities for participation in extracurricular activities. However, the study also identified several areas where improvements can be made to improve student satisfaction in the future. This study provides valuable insights for university managers to improve the quality of service and student learning experience in the Department of Islamic Education Management at IAIN Sultan Amai Gorontalo.
Keywords: Student satisfaction, islamic education, higher education